JOY BOX Contacts: Your Personal Customer Care

How to contact us to place an order?

We are always here to help you select the perfect composition from the unique choices in our catalog. Organizing a WOW-surprise from a distance leaves no room for delay. Send us a message on your preferred messenger, and our manager will guide you, answer all your questions, and help place your order in just a few minutes. It is a simple solution — flowers in a ready-made gift set with free delivery that you can purchase on the go right from your smartphone.

You can also call us directly for immediate assistance with any inquiry:
📞 +380 (66) 921-31-76

Customer Care Hours

Our customer support team is available daily from 10:00 to 19:00. Any orders placed outside of business hours will be given top priority first thing the next morning.

Legal Information & Company Details

JOY BOX is an officially registered Ukrainian brand. We operate strictly within the legal framework, ensuring complete security for all customer financial transactions.

Seller Details:

  • Sole Proprietorship (FOP): Girman Yevhen Anatoliiovych
  • Tax Identification Number: 819305977
  • Registered Office Address: Apt. 78, 6 Krushelnytskoi Lane, Dnipro, 49125, Ukraine
  • Email: hello@joybox.ua

Frequently Asked Questions

Do you have a physical store?

JOY BOX currently operates exclusively as a premium online boutique. This model allows us to focus entirely on delivering a flawless, high-touch remote experience. Your flower gift sets are dispatched directly from our studio straight to your recipient, bypassing middleman displays.

How fast do you dispatch orders?

All gift boxes featured in our catalog—whether a "Set with Flowers" or "Set with Flowers and a Vase"—are assembled swiftly. Orders placed before 14:00 are handed over to our logistics partner for dispatch on the very same day. As a reminder, free delivery across Kyiv and Ukraine is already included in the price of every gift.

How fast do you dispatch orders?

All gift boxes featured in our catalog—whether a "Set with Flowers" or "Set with Flowers and a Vase"—are assembled swiftly. Orders placed before 14:00 are handed over to our logistics partner for dispatch on the very same day. As a reminder, free delivery across Kyiv and Ukraine is already included in the price of every gift.

Can I personalize the greeting card?

Yes, absolutely. Every box includes a designer greeting card featuring our signature gold brand logo. Simply write your text during checkout, and we will print your warmest words directly onto the card.