Terms of service

Last updated: September 28, 2026

This document (hereinafter referred to as the "Terms" or "Offer") is an official proposal (public offer) by the Private Entrepreneur (Sole Proprietor) Hirman Ye. A. (hereinafter referred to as the "Seller") to conclude a remote sales contract for goods via the online store joybox.ua (hereinafter referred to as the "Site"). By using this Site or placing an order, you (hereinafter referred to as the "Buyer") fully agree to these Terms.

1. General Provisions

1.1. These Terms govern the relationship between the Seller and the Buyer regarding the purchase of gift sets (compositions of dried flowers, sweets, and decor).
1.2. The Seller reserves the right to amend these Terms without prior notice. Changes take effect from the moment of their publication on the Site.

2. Goods and Site Information

2.1. We make every effort to display the colors, sizes, and contents of the gift sets as accurately as possible.
2.2. Floristry Specifics (Dried Flowers): Our compositions are created exclusively from dried flowers (dried plants). As this is a natural material, the shade and size of the buds/branches may differ slightly from the photos on the Site.
2.3. Gypsum Vase: Some sets include a decorative gypsum vase. It is intended EXCLUSIVELY for dried flowers. Pouring water into such a vase is strictly prohibited, as this will lead to its destruction. Damage to the vase due to contact with water is not a warranty case and is not subject to compensation.
2.4. Food Products: Sets may include chocolate and wafer candies. The shelf life of these products ranges from 3 to 8 months. The Seller guarantees the dispatch of high-quality products within their shelf life.
2.5. Custom Assembly: All gift sets presented on the Site are not mass-produced, ready-made products stored in a warehouse. Each box (building a composition of dried flowers, selecting the quantity and type of sweets for a specific design, packaging, adding a greeting card) is assembled and completed manually exclusively for the Buyer's individual order after receiving payment. Given this, each set has a strictly personalized character.
2.6. The Seller reserves the right, without prior notice, to replace a missing type of dried flower or decor element with a similar one (of the same or higher quality and value), while preserving the overall style and color scheme of the composition.

3. Ordering and Payment

3.1. Orders are placed through the shopping cart on the Site. The Buyer is obliged to provide accurate details about themselves and the Recipient of the gift.
3.2. Responsibility for Data: The Buyer bears full responsibility for the accuracy of the Recipient's data provided. In case of providing incomplete or incorrect information, the dispatch of the order is postponed until the exact details are clarified. The Seller is not responsible for violations of delivery deadlines caused by the Buyer's fault.
3.3. Assembly and Delivery Addresses: All products on the Site are ready-made gift sets. The Buyer cannot, at their own discretion, remove or replace the components of the set or divide it. One placed order can be delivered to only one address.
3.4. Available Payment Methods: Visa, Mastercard, Apple Pay, Google Pay via the secure payment service plata by mono. Orders are transferred for dispatch exclusively after 100% prepayment.
3.5. Consent to Receive Mailings: In accordance with Part 4 of Article 11 of the Law of Ukraine "On E-Commerce", by providing their phone number, the Buyer grants consent to receive informational (order status) and promotional messages (promotions, novelties). The Buyer has the right to opt out of promotional mailings at any time.

4. Delivery and Order Fulfillment

4.1. Delivery is carried out by couriers of the "Nova Poshta" company to the address specified by the Buyer. In accordance with Part 2 of Article 664 of the Civil Code of Ukraine, the Seller's obligation to transfer the goods to the Buyer is considered fulfilled at the moment the goods are handed over to the carrier for delivery.
4.2. Prior Coordination (No "Surprise" Service): We do not provide an anonymous surprise delivery service. After receiving the order, the Seller necessarily calls the Recipient to clarify contact details and inform them about the delivery.
4.3. Receipt by Third Parties: If the Recipient is absent at the time of delivery, and the parcel is accepted by another person (relative, colleague, concierge), all risks associated with damage to the goods pass to the Recipient from the moment the parcel is handed over to this person.
4.4. Waiting Periods and Fulfilled Order Status: The courier service attempts address delivery within 5 days. If during this time the Recipient was unable or refused to accept the gift (in particular, by ignoring calls from the courier), according to Part 4 of Article 690 of the Civil Code of Ukraine, the order is considered successfully delivered and fulfilled by the Seller in full. In this case, no partial or full refund is provided.
4.5. Refusal by the Recipient: If the Recipient refuses to receive the gift at the stage of coordinating the delivery (and the order has not yet been dispatched), funds are not returned to the Buyer, as the product is manufactured according to an individual order (Part 5 of Article 13 of the Law of Ukraine "On the Protection of Consumer Rights"). The Seller offers to provide the contacts of another Recipient.

5. Returns and Complaints (Claims)

5.1. According to the Resolution of the Cabinet of Ministers of Ukraine No. 172 dated March 19, 1994, food products of proper quality are not subject to exchange and return. In accordance with Part 5 of Article 13 of the Law "On the Protection of Consumer Rights", the consumer does not have the right to terminate the contract if the goods are manufactured to order. joybox.ua gift sets are assembled individually (Clause 2.5 of the Terms) and are not subject to return and exchange.
5.2. Allergic Reactions: The Seller does not refund funds if the Recipient has personal reasons for refusal (allergy to chocolate/nuts, taste preferences), which the Seller was not informed about by the Buyer during the ordering process.
5.3. Procedure for Filing Complaints (Damage During Transportation): Since delivery is carried out by a third-party service ("Nova Poshta"), the Recipient is obliged to inspect the goods at the time of receipt in the presence of the courier. Claims regarding mechanical damage (broken vase, crushed box) or missing goods are accepted EXCLUSIVELY upon the presence of an Acceptance-Transfer Act (Damage Act) drawn up together with the representative of "Nova Poshta" upon receipt. Claims made after the Recipient has accepted the parcel without comment and released the courier are not considered by the Seller (Article 8 of the Law "On the Protection of Consumer Rights").
5.4. Refusal to Consider a Complaint: The Seller reserves the right not to consider a complaint in the following cases:
  • The order number is not specified or the request is anonymous.
  • There is no Damage Act from the carrier company.
  • The Buyer/Recipient does not respond to messages from the support service for more than 3 working days.
  • The request contains profanity, threats, or insults (such requests are automatically deleted).

6. Intellectual Property

6.1. All text materials, product photographs, and Site design are the property of the Seller. Any use of materials without prior written consent is prohibited.

7. Seller's Details

  • Private Entrepreneur (Sole Proprietor): Hirman Yevhen Anatoliyovych
  • Tax ID (RNOKPP): 819305977
  • Legal Address: apt. 78, bldg. 6, Krushelnytskoi Ln., Dnipro, 49125, Ukraine
  • Email: hello@joybox.ua